I dropped mine and screen is distorted (has lines running through it) sometimes when I turn it on, it's fine. B/C I bought mine off of ebay, Iriver will cover it on their warranty. I'm going to try to open it and check the connection. I let you know how it goes.

PS don't by these of ebay, mine was new and a US version, and still Iriver won't help.

"Greetings,

I appreciate you contacting the iriver America Customer Support Team. Please FAX the proof of purchase to (714) 953-8466 and on that FAX, please write "Attention: Email Support." Also, please provide us with your full name, current address, a phone number, email address incase we need to contact you and the product (model number, color and harddrive size), the serial number (which is often located on the back of the device) and a brief explanation of the issue you are experiencing with the mp3 player device. Please provide us with ALL of the requested information for us to expedite the issue (ALL INFORMATION MUST BE PROVIDED). If you purchased the item through eBay, we DO NOT support any transaction on eBay unless they are an authorized distributor of iriver.

Once we have verified the proof of purchase, I can then further assist you with instructions on how to send the product to the repair center if the item is still within the one year warranty. If this is an accessory, there is a 3 month warranty. If the item is not within the one year warranty, unfortunately, I am unable to personally assist you with this matter as the repair is out of warranty. You can have the repairs done by a third-party affiliate of iriver. Please visit and contact theiriverstore at http://www.theiriverstore.com for details and information on repair services. I apologize for any inconvenience this may have caused. If you should have any further concerns, please submit another e-mail for us to happily assist you with. Thank you for contacting the iriver Customer Support Team and for your continued support.

Best Regards,

The iriver Customer Support Team"